Payment is completely secure thanks to the online payment system of our banking partners. Your bank details circulate on the Internet only in encrypted form, i.e. they are encoded in such a way as to make them totally illegible, using the SSL protocol. They are never in TITAMÀLÀ's possession. So you can order in complete security!
You can choose to pay for your purchases :
- By credit card: Visa, MasterCard, Carte Bleue
- By PayPal
Did you make a mistake? No problem! Contact our customer service department by e-mail(customer@titamala.com) before your order is shipped, and we'll work together to find the best solution.
No need to panic! Contact customer service: customer@titamala.com. In all cases, you'll receive an e-mail with the tracking number, confirming that your order has been confirmed.
Once the parcel has been sent, you will receive a confirmation e-mail with the parcel tracking number.
Not satisfied with the product you've ordered? No problem, you have up to 14 days to return it. See our returns policy for instructions.
We use Colissimo for all our shipments. Delivery times vary according to the delivery mail.
Although your jewelry has been ordered online, it is still subject to import customs clearance (outside the Schengen area, in free circulation). Customs clearance is totally out of our control, random and varies according to :
- the quantity
- the value of the goods, including shipping costs
- country of origin
Each country has its own customs laws, and the duties applicable to goods and their value are defined locally. All international transport companies must comply with international customs laws.
Please note that if your parcel is refused on arrival, you will still be liable for customs charges, even though you have requested delivery and accepted the terms and conditions.