- EXCHANGE (excluding sale or personalized products): If you made a mistake when ordering, you can exchange your item for another.
- REFUND: You can return your jewelry to us (excluding exclusions mentioned in TOS) for reimbursement.
As a reminder, products on sale cannot be exchanged but they can be refunded to you. You will be responsible for the return costs.
HOW TO MAKE A RETURN ?
You can contact our customer service by email (firstname.lastname@example.org). We will tell you how to process.
ARE THE COSTS OF RETURNS AT MY CHARGE?
The return costs remain your responsibility in any procedure. Remember to keep your parcel tracking number.
HOW LONG DO I HAVE TO RETURN MY ORDER?
You have 14 days from the time you receive your order to return the item to us.
DID YOU RECEIVED MY PACKAGE?
Upon receipt, you will be informed by email of receipt of the package.
I RECEIVED A DEFECTIVE ITEM, WHAT IS THE PROCEDURE?
If you receive a defective item, please contact us by e-mail at the following address: email@example.com. There is always a solution !